Repairs Supervisor

SW-007-RSP-291

Repairs Supervisor – Social Housing

£42,000 - 45,000 per annum
Permanent Position – Company Vehicle Included
Location: Enfield, Herts

Covering Herts/Essex (Mobile role)

An exciting opportunity has arisen to oversee a frontline team of up to 15 operatives across various trades, delivering responsive repairs and maintenance services across a maintenance contractors Housing Association and Local Authorities housing contracts

Position Overview

This is a key supervisory role within the property services division, overseeing day-to-day responsive repairs and planned maintenance activities

You will work directly for the contractor, ensuring tenant satisfaction, team productivity and service delivery against set KPIs

You’ll be a visible presence in the field, providing leadership to operatives across multiple trades (plumbing, carpentry, decorating, etc.)

The role will be a mix of field-based and office coordination, with flexibility to travel across the local housing portfolio in Essex/Herts

• *A full UK driving licence is required – a company vehicle and fuel are provided.**

Key Responsibilities

Lead and motivate a team of 10–15 multi-trade operatives delivering responsive and planned maintenance

Schedule and manage repairs to ensure timely and quality resolution of tenant issues

Undertake regular site visits and inspections, ensuring works are completed to specification

Ensure compliance with health & safety standards and internal procedures including tool box talks, RAMS and safeguarding

Work closely with internal planners, surveyors, customer services and stores to ensure effective coordination

Provide accurate reporting on job status, material use and team performance via PDA and internal systems

Liaise with residents, provide updates and ensure a tenant-focused approach to service delivery

Support operatives with technical queries and escalate complex issues to senior management where required

Contribute to continuous improvement by analysing trends, defects and recurring issues

Ensure works adhere to agreed SORs, budgets, and timescales

What We’re Looking For

Proven experience supervising repairs or maintenance teams within a social housing or local authority environment

Hands-on knowledge of property repairs and building maintenance (e.g. plumbing, carpentry, plastering)

Strong leadership and communication skills – able to get the best out of frontline operatives

Good understanding of housing maintenance systems, KPIs and SOR-based contracts

Excellent time management and ability to prioritise tasks effectively

Familiarity with PDA or job management systems and capable of accurate record-keeping

Health & safety knowledge including risk assessments and safe working practices

Salary & Benefits

£42,000 - 45,000 per annum – permanent full-time position

Company van and fuel card provided for business use

Opportunities for ongoing training and internal career progression

Supportive working environment with a strong team culture

Flexible working across Herts/Essex with Head Office location when needed for meetings etc. located in Enfield

Next Steps

If you’re an experienced Repairs Supervisor ready to lead a team in a secure, well-established housing association, we’d love to hear from you. Apply today and we will contact you to discuss the role in more detail and match your experience with the opportunity.

ITS Property Maintenance are acting as an employment agency for this permanent vacancy.

We specialise in working within the social housing sector with: ✅ Housing Associations ✅ Local Authorities ✅ DLOs ✅ Maintenance Contractors ✅ FM Providers.

We provide staffing solutions for: ✅ Trades & Labour ✅ Supervisory Staff ✅ Operational Leaders ✅ Technical & Support Professionals

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