Customer Account Manager

Tewkesbury, Gloucestershire

£14.50 - £15.30/hour

Location: Tewkesbury
Hours: 09:00 – 17:30 (1-hour lunch break)
Salary: Competitive, dependent on experience
We are a growing, fast-paced business specialising in Point of Sale (POS) and Point of Purchase (POP) production. We are looking for a proactive and organised Administrative Account Handler to join our Production team.
Reporting to the Production Team Leader, you will take ownership of client projects from quotation through to delivery and installation, ensuring a professional, accurate, and efficient service at every stage.
Key Responsibilities

Prepare quotations from client briefs
Process customer orders and manage supplier purchases
Coordinate deliveries and installations
Raise customer invoices and approve supplier invoices
Handle client queries and resolve issues professionally
Maintain accurate project costings and financial records
Provide month-end work-in-progress reporting
Support colleagues across the production administration team
Carry out general administrative duties as required

About You
You will be a confident and organised individual who enjoys managing projects and building strong client relationships. You should have:

Excellent communication and customer service skills
Production / manufacturing background is essential
Can handle a client account directly , ie. professional and confident
Strong organisational and time-management abilities
The ability to work independently and under pressure
Good knowledge of Excel, Word, and Sage
A sound understanding of financial processes
A proactive approach and strong attention to detail

Experience within manufacturing, print, POS/POP, or a similar production environment would be advantageous, as would knowledge of logistics.
Benefits

Competitive salary
Company pension scheme
Company sick pay (subject to length of service)
31 days holiday including bank holidays (pro rata)
Free on-site parking
Training and development opportunities
Supportive and friendly team environment

If you are looking for a varied role where you can take ownership, develop client relationships, and play a key part in delivering high-quality projects, we'd love to hear from you

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