Project Coordinator

Heathrow, Greater London

£38000 - £50000/annum

We are recruiting for our client based near to Heathrow, a Project coordinator or someone with Multi Modal knowledge within a Freight Forwarding envirnoment
This is a Mon to Fri position, 9-530pm - Ideally you will have 5-10 years experience and Salary £38-50k depending on experience
Outline of the role:
Maintain Customer Service Import & Export, ensures (within the functional scope) operational excellence, high productivity and customer satisfaction.
Duties Include:

Dealing with multimodal transport operations(Road, sea, air, import, export, warehousing, out of gauge cargo
Order acceptance
Operations consulting, planning & scheduling
Service decision
Ad hoc quotation to customers
Urgent deliveries controlling, reporting
Follow-up on cargo customs clearance and timely delivery
File opening
Pick-up arrangement
Booking
Booking of direct/back to back shipments with carrier
Customer Inquiries
Operational Job Costing
Arrival notification to customer
Coordination of transit shipments activities
Receiving of customer’s instructions
Cooperation with customs subcontractor and control on its activities
Provide Track & Trace info
Irregularity management/handling within his/her responsibility
Assure Temporary import / export files controlling / letters submitting.
Maintain area standard operational processes
Ensure customer retention and customer satisfaction
Provide forwarding / logistic support to sales
Provide performance on operational excellence and initiate corrective measures
Assure operational excellence within his/her responsibility
Assure the correct and full use of operation enabling applications

Requirements & Skills
Knowledge (air / logistics / SCM) preferably in Projects – Oil & Gas, mining, energy sectors.
Communication & Interpersonal skills
Customer minded
Educational background & work experience
Preferable Operational industry experience
Preferably international working experience
Language skills: Fluent in English

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