Service Advisor

Job Tile: Service Advisor

Location: Shrewsbury

Salary: Up to £28,585 + Bonus

Hours: Monday – Friday: 8:00am – 5:30pm

• 1-hour lunch break
• Saturday mornings on a rota basis: 8:30am – 12:30pm (paid at overtime rate)

Hawkfield Recruitment are currently recruiting for an experienced Service Advisor to join a well-established, family-run main dealership group within the Shrewsbury area.

You will be joining a successful aftersales team within a business that prides itself on outstanding customer service, excellent staff retention, and long-term career development.

This is an exciting opportunity for either an experienced Service Advisor or a strong customer service professional looking to progress within the automotive industry. Full manufacturer and in-house training will be provided to ensure you reach the high standards expected.

Responsibilities of the Service Advisor:

• Booking vehicles in for service, maintenance, and repair work
• Greeting customers both face-to-face and over the telephone
• Recording customer requirements in a professional and polite manner
• Arranging courtesy/service loan vehicles
• Producing customer invoices and associated paperwork
• Keeping customers updated throughout the service process
• Liaising closely with the workshop and other internal departments
• Delivering exceptional levels of customer service at all times

What We’re Looking For:

• Previous experience within a Service Advisor or customer service role
• Excellent communication and organisational skills
• Strong attention to detail
• Ability to work well within a team environment
• Passion for delivering high levels of customer satisfaction
• Full UK Driving Licence

Benefits:

• Bonus scheme
• Company Pension Scheme
• Death in Service Insurance
• Discounted vehicle servicing and repairs
• Staff discount on New & Used vehicle purchases
• 28 days holiday increasing to 30 days with service (including bank holidays)
• Manufacturer and in-house training
• Career progression opportunities

Please know that once you have applied for the Service Advisor vacancy, more in-depth details will be given regarding salary, bonus structure, and career progression opportunities, so please do not hesitate to get in touch.

Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency acting on behalf of our clients. If you are interested in this position, please click APPLY or contact Ed Hatt at Hawkfield Recruitment to discuss this role in more detail

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