Customer Ops and Planning Coordinator

Role Purpose

This is an opportunity for a motivated and ambitious individual to join our operations team and grow into a key role supporting CBPM customers. The Customer Operations & Planning Coordinator will assist in managing customer relationships, coordinating order fulfilment, and supporting demand and production planning activities.

Key Responsibilities

Customer Support & Account Coordination

• Support the management of CBPM customer accounts.
• Provide clear updates on order status and delivery timelines.
• Assist with resolving customer queries.

Order Processing & Internal Coordination

• Ensure orders are captured accurately and processed internally.
• Coordinate with manufacturing, QA, and logistics to support on‑time delivery.
• Track order progress and flag delays.

Production & Demand Planning Support

• Assist in preparing production schedules.
• Help maintain demand forecasts and planning documents.
• Monitor supply and stock requirements.

Operational & Project Support

• Support continuous improvement initiatives.
• Prepare reports and dashboards.
• Participate in cross‑functional projects.

Skills & Competencies

Essential

• Strong ambition and willingness to learn
• Excellent communication skills
• Highly organised and detail‑oriented
• Proactive and energetic
• Able to manage multiple tasks

Desirable

• Experience in operations, supply chain, customer service, or admin
• Understanding of order management or planning tools

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