Ad Agency Customer Success

Role: Ad Agency Customer Success
Company: CV Library
Location: Fleet, Hampshire
Work Patten: Hybrid
Hours: Mon – Fri, 9.00am – 5.30pm
Salary: Competitive salary
CV Library, one of the UK's leading job sites, is seeking an Ad Agency Customer Success Manager to join our growing team. As an Ad Agency Customer Success Manager, you will play a vital role in ensuring the success and satisfaction of our advertising agency clients.
In this role, you will be responsible for building and maintaining strong relationships with our advertising agency clients, understanding their needs, and delivering outstanding customer service. You will work closely with our sales and operations teams to manage the onboarding process, monitor campaign performance, and identify opportunities for account growth.
Responsibilities:

• Build and maintain strong relationships with assigned advertising agency clients
• Act as the main point of contact for clients, providing exceptional customer service
• Understand client goals and objectives and develop strategies to help them achieve success
• Collaborate with internal teams to ensure smooth campaign implementation and execution
• Monitor campaign performance and provide regular updates and insights to clients
• Identify opportunities for account growth and drive upsell and cross-sell initiatives

Requirements

• Previous experience in a customer success, account management role, ideally within the advertising or digital marketing industry
• Alternatively, experience in recruitment, either as a recruiter or within the recruitment industry
• Strong relationship building and communication skills
• Ability to understand client needs and deliver tailored solutions
• Exceptional customer service and problem-solving abilities
• Analytical mindset with the ability to generate insights from campaign performance data
• Experience working with advertising platforms, such as Google Ads or Facebook Ads, is preferred

Benefits

• Excellent basic salary with generous bonus scheme
• 23 days annual leave, plus additional days for length of service and your birthday!
• Regular team incentives and social events including our amazing High Flyers trips.
• Discounts with major cinemas and retailers, family days out, and much more
• Life Insurance and Company Pension
• Employee Assistance Programme (Mental Health & Well-being support)
• Great culture and work environment

We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.
Due to the regular onsite requirement for this role, it would be most suitable for UK based candidates. All applicants must already hold the Right to Work in the UK.
Find out more about CV-Library careers: (url removed)

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