Customer Service Manager jobs in Birmingham

Live customer service manager roles in Birmingham, with Midlands salary benchmarks.

Search customer service manager jobs in Birmingham

14 live roles in Birmingham

Employer not disclosed

Head of Customer Service

Birmingham

£63,000–£77,000

Are you ready to lead a customer experience function where your decisions directly impact loyalty, retention and growth?

Hybrid Sales & Business Development
6 days ago Apply on WhatJobs

Contact Centre Team Leader

Birmingham, West Midlands (County)

£33000 - £36000/annum

Lead a new team and make a difference We’re looking for an experienced Contact Centre Team Leader to help launch our new Birmingham contact centre…

Hybrid Customer Service & Contact Centre Permanent
3 weeks ago Apply now

Customer Service Manager

Birmingham

£36,000–£44,000

This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance.

Customer Service & Contact Centre
3 weeks ago Apply on WhatJobs

Customer Service Manager hiring in Birmingham: the numbers

  • 14 live customer service manager roles in Birmingham right now.
  • Median advertised salary for customer service manager roles in Birmingham: £50,000 (from 7 current adverts that state an annual salary).
  • Advertisers with the most recent openings: IWG plc (2), Sainsbury’s (2), Expeditors (1), Goldman Sachs (1), Orega (1).
  • Newest advert posted 13 October 2026.

Counted from the adverts on this board, refreshed hourly. Advertised pay is what employers state, not a market survey.

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Customer Service Manager salary in Midlands

£30,000 – £45,000 (indicative · midpoint £37,500)

How this figure was built. No live advertised salaries back this figure yet. It is the midpoint of our curated 2026 baseline range for the role and region.

Methodology: medians reconcile live advertised UK salaries for this role and region; 25th–75th percentiles are shown only where at least 5 live salaried listings back them. They are measured or omitted, never interpolated. Rows marked indicative are anchored to our curated 2026 baseline ranges until enough live data accrues. Listings advertising an implausible annual figure (a mislabelled hourly or daily rate) are excluded rather than converted, because converting one means guessing the hours behind it.

Market view. Team leaders anchor the band, customer service managers sit in the middle and heads of customer service and contact-centre managers above it (£50,000–£80,000). Financial services, utilities and technology pay most.
Full Customer Service Manager salary guide →

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