Customer Service Representative

Job Title: Customer Care – Processing Coordinator

Location: Cambridge

Salary: £26,000 – £30,000

Working Pattern: Full-time (Office Based)

An established and growing organisation is seeking a proactive and detail-oriented Customer Care / Processing Coordinator to join its central operations team. This role plays a key part in delivering a seamless customer journey, supporting order processing, quotations, and aftersales care.

Key Responsibilities:

Process customer orders across retail, homecare, and care home sectors

Prepare and issue accurate quotations following enquiries and assessments

Provide customers with timely updates on delivery schedules and proof of delivery

Liaise with third-party warehouse partners to ensure efficient fulfilment

Support the sales team with administrative and customer-related tasks

Provide product support and guidance over the phone

Handle aftersales queries and resolve issues efficiently

Maintain accurate records and ensure internal systems are kept up to date

Candidate Requirements:

Previous experience in a customer service or order processing role

Strong organisational skills with excellent attention to detail

Confident telephone manner and strong communication skills

Understanding of UK geography and ability to plan travel efficiently

Ability to work both independently and as part of a team

Good IT skills, including experience using internal systems or databases

A proactive and positive approach with a strong work ethic


This role offers the opportunity to join a collaborative and fast-paced environment, ideal for someone who enjoys delivering excellent customer service while managing multiple priorities.

Please apply via the advert or contact Megan at Eclectic Recruitment for more information. We endeavour to reply to every candidate, every time, but if you haven't heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential opportunities

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